Delivery and Shipping Terms

Carrier and delivery area

We ship online orders to addresses in Türkiye with our contracted carrier Yurtiçi Kargo. We do not currently ship online orders abroad; for international and bulk purchases you can request a quote.

Order preparation

Once your payment is confirmed, your order is packed and handed to the carrier. Orders placed at weekends or on public holidays are processed on the next business day. For items that are out of stock or made to order for you, the preparation time is communicated separately before you order.

Delivery time

After dispatch, the time your parcel takes to reach you depends on Yurtiçi Kargo's routes and regional schedule; some districts and villages are served on certain weekdays only. In every case the product is delivered no later than 30 days after payment confirmation (Distance Sales Contract, art. 4).

Shipping fee

The domestic shipping fee is shown in the order summary and the pre-contract information form before you pay. Domestic shipping is currently free of charge.

Tracking

When your order is dispatched, the carrier and tracking number appear on your order tracking page. You can also follow your parcel with the tracking number on Yurtiçi Kargo's website ("Gönderi Sorgula").

On delivery

Check the outer packaging when you receive the parcel. Do not accept a damaged, wet or opened parcel; ask the courier to record a damage report and let us know with a photo. A product that arrives damaged is replaced or refunded free of charge.

If you are not at home

If the courier cannot reach you, they leave a notice and the parcel is held at the nearest Yurtiçi Kargo branch for Yurtiçi Kargo's holding period. A parcel not collected within that time is returned to us; we will contact you to arrange redelivery or a refund.

Return shipments

When you exercise your right of withdrawal, we give you a Yurtiçi Kargo return code; return shipping is free. You can drop the parcel off with this code at the nearest Yurtiçi Kargo branch or at one of the drop-off points covered by Yurtiçi Kargo's Kolay İade (Easy Return) service. Details are on the Returns and Withdrawal page.

Contact

For any delivery question, contact us at info@cybernexglobal.com or +90 536 451 27 75 with your order number.