Frequently asked questions

List prices are in US dollars (USD) and exclude VAT. For domestic sales in Türkiye, VAT is added separately; it does not apply to export deliveries.

List prices are for information only. The final price is set in the written quotation we send you.

They are products from third-party brands, such as Somfy or MeanWell, that we supply to complete the system. These brands belong to their respective owners and we claim no partnership with them.

The catalogue shows our own designs and complementary products in separate sections.

The images show what the product looks like and how it is built; some products also have a 3D model you can rotate and zoom. The actual colour, dimensions, component layout and enclosure design may differ in detail.

For technical specifications, the technical information and datasheet on the product page prevail. For exact dimensions and appearance, send us the product code.

Products marked "Coming soon" are on our development roadmap. Their prices are announced when they go on sale, so for now they cannot be added to the quote cart.

If one would suit your project, write to us and we will share the technical details and keep you posted.

MOQ (minimum order quantity) is a wholesale condition for manufacturer and dealer purchases. You do not need to reach it for a single pergola or winter garden project.

Contact us with the quantity you need and we will plan single-project supply with you.

Add products to the quote cart from any product page or the price list, enter quantities and submit your request. You receive a reference number. We review your request and email our written quotation to you.

You don't need an account; if you sign in, you can follow the status of your request from your account. A sale is concluded only when you accept our written quotation.

All three deliver the same function at different levels of integration:

• Standalone: Each function in its own unit. Flexible for systems that may change or grow in stages.
• All-in-Box: Two independent boards in one enclosure. Brings motor and lighting to a single installation point.
• One-Board: Motor driver and LED dimmer on one board. For compact, economical systems with a clear scope.

See the Architecture page for a comparison, or get a recommendation from CYRA in a few questions.

Published datasheets are on the relevant product page and in the Downloads section, in Turkish and English.

For technical details on any other product, send us the product code and we will email them to you.

Installation must be carried out by a qualified electrician in accordance with applicable regulations. Wiring diagrams and installation steps on the site are for guidance.

If you get stuck during installation or commissioning, write to us with the product code.

Fill in the dealer application form. Your application is recorded under a reference number; we review your company details and field of business and let you know the outcome.

You don't need an account to apply. If you apply while signed in, you can follow the status from your account and access dealer documents once approved.

For outside projects we run four stages within one team:

1. Circuit design and PCB
2. Embedded firmware
3. Prototype and samples
4. Series production and assembly

We decide together which stage your project starts from. See the R&D page for details.

In these fields we carry out project-specific development through contract R&D: circuit design and PCB, embedded firmware, prototyping and series production. Our ready product family serves Bioclimatic & Pergola; the other sectors are on our roadmap.

Share your needs via the R&D page or write to us.

CYRA is our needs assessment tool. Today it asks questions with set options about the system type, motor type and count, lighting and sensors, checks your answers against defined engineering rules, and shows the matching architecture and products.

Today CYRA is rule-based: the same answers always produce the same result. The result is a first recommendation; we suggest confirming it with our team before ordering.

On our roadmap, CYRA becomes CYBERNEX's own local AI: an assistant that works integrated with your projects. We will announce it when it is ready.

• Email: info@cybernexglobal.com
• Phone: +90 536 451 27 75
• WhatsApp: same number
• Form: the Contact page

Our working hours are 09:00 – 18:00 on weekdays (Istanbul time).